FAQ

Warranty Voided If The Following
  • Broken Flex
  • A screen that is Not Ours
  • A screen that has been installed with a bad LCD
  • All screens once they have been installed
  • Missing Brackets
  • Cracked / Chipped screen
  • A screen failed from IOS upgrade
How to process your RMA
 
  • Make sure all parts are securely packaged in a box with sufficient padding material to prevent damage during shipping.
  • We provide a pre-paid UPS return shipping label (10-item minimum, can be combined with recycling). Please submit request through the Contact US page. We do not reimburse shipping cost.
  • All rejected screens will only be held for 14 days at our facility.
Order Discrepancies
  • If there are any discrepancy with your order, missing or incorrect item(s), it must be reported within 24 hours of the delivery date of the order; anything reported after this we will not be held responsible to replace or issue credit for the item(s).
Shipment Delays
  • We are not responsible for delayed shipments due do the shipping carrier but if there is an issue we will work with the carrier to help get it resolved as soon as possible.
  • Delayed shipments, please contact us so we can reach out to the carrier to help rectify the situation as soon as possible. If they delay is due to weather or a natural disaster we will be unable to issue a credit for the shipping due to this is out of the shipping carriers control.
  • Lost shipments, please contact us right away so we can reach out to the carrier to have a lost package investigation started. The turnaround time for the investigation is 8 business days.
  • Holiday Shipping Delays: All carriers may experience shipping delays during the holiday season (November through December), and ground-tier shipping options suspend their service guarantee during this time. Please plan your orders accordingly and allow extra time for delivery.
Privacy policy
This privacy policy sets out how isellscreens uses and protects any information that you give isellscreens when you use this website. isellscreens is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. isellscreens may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.